SHREVEPORT, LA - Shreveport residents who are having troubles paying their water bill can now get help from the revamped Shreveport Water Assistance Program (SWAP).

Erin McCarty
Erin McCarty

Why Have Changes Been Made?

This program has been difficult to access over the past few years. I personally called to see how tough it would be to apply and got either no answer or a voice mail. Eventually, I finally spoke to someone who told me about the requirements. Quite frankly, there were too many hoops to jump through. Now, I don't need help paying my bill, but I wanted to check out the process. It obviously needed to be changed.

Shreveport Mayor Tom Arceneaux has been working with the United Way to streamline the process. The SWAP program is designed to assist people facing financial constraints in paying water and sewer bills. Mayor Arceneaux says

SWAP represents our city's dedication to assuring that no resident faces barriers in accessing essential services. By providing relief for water and sewer bills, we uphold our commitment to community well-being and equity.

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Who Is Eligible for the SWAP Program?

SWAP is open to residential customer accounts where the owner, resident, or tenant pays the bill.

You have to fill out an application and meet specific criteria for acceptance.

The City of Shreveport is now partnering with the United Way of Northwest Louisiana to make it more accessible and easier for residents to qualify.

If you get SNAP benefits, Medicaid, or LaMoms assistance, you automatically qualify for help.

You can also qualify if you can demonstrate that your income falls within 133% of the Federal poverty income guideline. Verification of income will be determined by the United Way.

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Getty Images

SWAP Sign Up Events Are Planned:

Thursday, March 14, 2024

Shreve Memorial Library – Cedar Grove Branch: 8303 Line Avenue 9 am – 3 pm

Bill Cockrell Community Center: 4109 Pines Road 5:30 pm – 7:00 pm

Friday, March 15, 2024

Shreve Memorial Library – Hollywood Branch: 2105 Hollywood Avenue 9 am – 3 pm

Lakeside Park Community Center: 2200 Milam Street 5:30 pm – 7:00 pm

Monday, March 18, 2024

Shreve Memorial Library – Atkins Branch: 3704 Greenwood Road 9 am – 3 pm

Tuesday, March 19, 2024

Shreve Memorial Library – Mooretown Branch: 4360 Hollywood Avenue 9 am – 3 pm

Wednesday, March 20, 2024

Shreve Memorial Library – Wallette Branch: 363 Hearne Avenue 9 am – 3 pm

Thursday, March 21, 2024 

Southern Hills Community Center – 1002 Bert Kouns Industrial Loop 9 am – 3 pm

You can also apply online at the United Way website.

Residents who sign up before March 24 will see the discount reflected on their April bill. You will get a 10% credit applied to your monthly customer and usage charges for water and sewer service.

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