12/3/2014 1:17 p.m.: A voluntary boil advisory has been issued to west Shreveport residents and businesses as a cautionary measure.

During the advisory, crews from the City of Shreveport's Department of Water and Sewerage will collect and analyze samples in the areas affected by the outage to ensure the water remains safe. The advisory will be lifted once the samples yield satisfactory results. Call them at (318) 6773-7660 for any questions or concerns.

12/3/2014 11:48 a.m.: Water has been restored to residents and businesses in west Shreveport. A boil advisory is now in effect for the next 24 hours.

This is an update to a previous story, which appears below:

Local officials are working to resolve a water outage today in west Shreveport.

The outage is due to a pumping station near Interstate 20, which is currently down after a valve broke causing low to limited water pressure from Pines Road west, said Barbara Featherston, director of the City of Shreveport’s water and sewerage department.

Department officials anticipate water will be restored in about two hours.The department will bring in crews to conduct a booster pump station. Once water is restored, the area will be under a 24-hour boil advisory. “We’re trying to determine how many homes and businesses are without water and are working to fix the problem,” she said.

The department has been inundated with calls and, as of right now, no one can get through. Check back as we get more details.